Refunds & Exchange

At bramys, we want you to feel confident in every purchase. If something isn’t right, we’re here to help.

Returns & Exchanges

We accept returns and exchanges within 14 days of receiving your order.

To be eligible:

• Items must be unused, unworn, and in the same condition as received
• All requests must be made within the 14 days of receiving your order.
• Items must be returned in their original packaging.
• Any included items or giveaways must also be returned.

Returns that do not meet these conditions will not be accepted.

To initiate a return or exchange, please go to the “Initiate a Return” tab and follow the instructions.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved:

• Card payments (Visa/Mastercard): refunded to the original card
• Cash payments: refunded via Instapay or as Store Credit

Processing times may vary depending on your bank or payment provider.

Exchanges

• Exchanges are subject to product availability.
• If the requested item is unavailable, store credit will be issued instead.

Important Notes

• Shipping fees are non-refundable
• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect
• bramys reserves the right to reject returns that do not comply with our policy